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About the role
We are looking for a highly skilled and experienced System Support Engineer to join our team at ARM InfoTech. The ideal candidate will have 8-20 years of experience in the IT Services & Consulting industry. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Collaborate with internal teams to identify and implement solutions. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and recommend process improvements. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong understanding of system support principles and practices. Excellent problem-solving and analytical skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Effective communication and interpersonal skills. Strong attention to detail and ability to document processes. Familiarity with industry-standard tools and technologies.
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