Infrastructure and Cloud Operations Engineer

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. Armanino (USA) is proud to beamong the top 20 Largest Firms in the United States of Americaand one of theBest Places to Work. Armanino (USA) has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino (USA), we know you dont check-out of life when you check-in at work. Thats why weve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. This open position is for Armanino India LLP. Armanino India LLP is a fully owned subsidiary of Armanino (USA). Responsibilities Support the India-based Infrastructure and Cybersecurity Operations Team responsible for day-to-day operational response Monitor infrastructure, cloud, identity, endpoint, and security alerts according to assigned responsibilities and defined procedures Take ownership of assigned tickets, alerts, escalations, and follow-up items through resolution or proper handoff Maintain clear daily visibility into open work, aging issues, blockers, and items requiring escalation Escalate risks, blockers, recurring issues, and operational gaps to team leadership and New York-based teams Triage and support infrastructure incidents across network, server, cloud, identity, endpoint, and workspace environments Follow approved runbooks for investigation, validation, documentation, response, and escalation Support response for service-impacting infrastructure issues and communicate status clearly Partner with New York-based infrastructure, platform, and engineering teams on escalated issues Respond to infrastructure escalations with extreme urgency and ensure issues are followed through to resolution or proper handoff Identify repeat issues and recommend process, monitoring, or automation improvements Perform initial review, triage, documentation, and escalation of cybersecurity alerts Ensure alert handling follows approved security runbooks and escalation paths Coordinate with cybersecurity, compliance, and infrastructure teams on incidents that require deeper investigation Track assigned alert activity, response notes, handoffs, and follow-up actions Raise patterns, control gaps, and recurring alert issues to New York-based leadership Ensure all infrastructure and cybersecurity escalations are handled according to defined runbooks Maintain consistency in ticket documentation, alert notes, handoffs, and escalation summaries Review runbook gaps and recommend updates based on recurring operational issues Understand expected response steps, communication standards, escalation thresholds, and documentation requirements Drive a culture of repeatable execution, ownership, and follow-through Maintain clear communication with team leadership, the Director of Core Technology in New York, and New York-based Core Technology teams on assigned work, escalations, and operational priorities Provide concise status updates on active incidents, alerts, risks, and follow-up actions Work directly with New York-based teams to ensure clean handoffs, shared visibility, and consistent ownership Participate in regular operational reviews, escalation discussions, and planning sessions with U.S.-based leadership Ensure availability to work with New York-based teams until at least 12:00 PM Eastern Time Take extreme ownership of assigned responsibilities, tickets, alerts, monitoring tasks, and escalations Operate as a self-starter who identifies issues, takes action, improves monitoring visibility, and drives work forward without waiting for step-by-step direction Maintain strong documentation, clear handoffs, and consistent follow-through on all assigned work Work with urgency on escalations, incidents, alerts, and time-sensitive operational issues Raise blockers, capacity concerns, skill gaps, and improvement opportunities to team leadership early Requirements 4+ years in infrastructure operations, cloud operations, security operations, network operations, systems administration, or related technology operations role Hands-on experience supporting infrastructure, cloud, monitoring, ticketing, a .