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About the role
Role & responsibilities ServiceNow Developer (CSM & Supply Chain) Job Description Position: ServiceNow Developer Experience: 45 Years Job Summary We are seeking a skilled ServiceNow Developer with 45 years of hands-on experience in ServiceNow development and implementation. The ideal candidate should have strong expertise in the Customer Service Management (CSM) module, supply chain-related business processes, integrations, and the latest ServiceNow AI capabilities including Agentic AI and Now Assist. Key Responsibilities - Design, develop, configure, and support ServiceNow solutions across multiple modules with a focus on Customer Service Management (CSM). - Implement and enhance ServiceNow workflows, Flow Designer solutions, Business Rules, Client Scripts, UI Policies, Script Includes, and IntegrationHub solutions. - Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions. - Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, Webhooks, MID Server, and IntegrationHub. - Support supply chain business processes including customer case management, order management, fulfillment, logistics, and partner/vendor interactions. - Configure and implement Now Assist, AI Search, Predictive Intelligence, Virtual Agent, and Agentic AI capabilities to improve operational efficiency. - Design and develop automated workflows leveraging ServiceNow AI and GenAI capabilities. - Participate in code reviews, unit testing, deployment planning, and production support activities. - Troubleshoot and resolve platform issues while ensuring adherence to ServiceNow best practices. - Create technical documentation, solution designs, and knowledge articles. Required Skills & Qualifications - 45 years of hands-on ServiceNow development experience. - Robust experience with Customer Service Management (CSM) implementation and customization. - Experience supporting Supply Chain, Order Management, Logistics, Manufacturing, or Customer Operations business processes. - Strong knowledge of: - Flow Designer - IntegrationHub - Business Rules - Script Includes - Client Scripts - UI Policies - ACLs - Catalog Items - Service Catalog - Notifications - Proficiency in JavaScript and ServiceNow scripting. - Experience with REST APIs, SOAP APIs, Webhooks, and third-party integrations. - Hands-on experience with Now Assist, Generative AI features, AI Search, and Agentic AI solutions. - Experience with ServiceNow Automated Test Framework (ATF). - Strong problem-solving and communication skills. .