Service Engineer

Role & responsibilities Role: Service Engineer Role Definition The Service Engineer is responsible for the installation, commissioning, servicing, troubleshooting, and maintenance and calibration of automated systems. The role also supports the Customer Support team by performing calibration of standard NDT Products, coordinating with customers, and maintaining service documentation to ensure timely and effective customer support. Responsibility Deliverable 1. Installation & Commissioning 2. Preventive & Breakdown Maintenance 3. Technical Support & Troubleshooting 4. PLC Programming, Wiring & I&C 5. Calibration of Standard Products 6. Customer Coordination & Documentation Tasks & Activities 1. Installation & Commissioning Install and commission automated systems Configure PLC, HMI and I&C devices Perform system testing and customer handover Prepare commissioning reports 2. Preventive & Breakdown Maintenance Perform preventive maintenance Attend breakdown calls and resolve issues Replace faulty components when required Maintain service records 3. Troubleshooting & Technical Support Provide onsite and remote technical support Support system upgrades and modifications Coordinate with internal teams Ensure timely closure of service requests 4. PLC Programming, Wiring & I&C Activities Perform PLC programming and troubleshooting Carry out wiring and panel testing Verify system performance Follow safety and quality standards 5. Calibration of Standard Products Calibrate NDT Products & Systems Maintain calibration records Ensure calibration quality and timely completion Follow internal calibration procedures 6. Customer Coordination & Documentation Coordinate with customers on service and calibration status Prepare service and calibration reports Maintain accurate service documentation Measurement metrics Installation & Commissioning Completion Service Response Time Breakdown Resolution Time (MTTR) Preventive Maintenance Compliance First-Time Fix Rate (FTFR) Calibration Turnaround Time Service Documentation Accuracy Customer Satisfaction (CSAT) Customer Response & Follow-up Timeliness Safety & Quality Compliance Preferred candidate profile