Lab Manager III

Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision making and execution of mission requirements Support the implementation of new technologies and equipment in the lab environment. Assesses network topology and device configurations, identifying critical security concerns and providing security best practice recommendations Advises and provides insight on the development of lab standard operating procedures (SOPs) and policies Provide support for Virtual Private Networks (VPNs) or Virtual Desktop Infrastructures (e.g., Citrix) to users. Provide support for macOS and iOS to users. Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues. Monitor and respond to users on IT helpdesk channels and phone lines Assist in the management of user accounts and resetting credentials Performing implementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.