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Job Description: Windows Server & Application Support Associate Role: Associate Location: Kolkata, Pune Experience Required: 68 Years Skill Area: Windows Server Support | Application Support | Integration Support Role Overview We are seeking an experienced Windows Server & Application Support Associate with strong technical expertise in Windows server environments, application support, and enterprise integration support. The ideal candidate should have excellent communication skills, experience working in an onshore-offshore delivery model, and the ability to coordinate with product vendors and customers to ensure smooth service operations. The candidate will be responsible for understanding customer requirements, troubleshooting technical issues, maintaining documentation, and supporting audit and compliance activities. Key Responsibilities Provide support for Windows Server environments and enterprise applications. Perform application support activities, including: API integration support File-based integrations Batch processing support Troubleshoot SQL-related issues and perform basic database analysis wherever applicable. Conduct access reviews and support user access management activities. Handle internal data securely and follow organizational data protection guidelines. Provide audit evidence and support compliance-related activities. Coordinate with product vendors for issue resolution and service improvements. Understand customer requirements and translate them into effective support solutions. Maintain and update technical documentation, operational procedures, and support records. Collaborate effectively in an onshore-offshore support model. Required Skills & Experience 68 years of experience in Windows Server and application support. Strong knowledge of: Windows Server administration Application support and troubleshooting API, file, and batch integrations SQL troubleshooting Experience supporting enterprise applications and production environments. Understanding of access reviews, audit processes, and compliance support. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to work independently and coordinate with multiple stakeholders. Work Schedule Candidate must be willing to work in US EST hours: 5:30 PM IST 2:30 AM IST Essential Skills Windows Server Support Application Support Integration Support (API/File/Batch) SQL Troubleshooting Access Reviews Audit Evidence Support Internal Data Handling Vendor Coordination Customer Support Work Model Onshore-Offshore Collaboration Model .
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