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About the role
Project Overview This role supports the AI Assistance Everywhere initiative, focused on improving customer experience, resolution rates, and engagement through personalized, contextual, and scalable solutions. Key areas of work include: PPA Discoverability Phase 2: Personalization Expansion Embedded PPA Experience (Help Pages & Contact Us) Resolution Rate & Abatement Contact Us Redesign Personalization Recommendations Contextual Help Widgets (Email & IPS) Chat Enhancements UI improvements (transitions, animations, motion) Resizable widgets (Flexi Frame Cards) Resolution feedback & surveys Proactive PPA FAB and Live Async Chat Additional Initiatives IPS for Debit Card & Invoicing UK Holds Widget Update Venmo Gen AI Search Venmo Secure Message Inbox Team / Reason for Need Team: Help Center & PPA Discoverability Reason: Oslo & XAI integrations, PPA development, UI design initiatives Extension: Possible based on performance and budget Responsibilities iOS development, testing, and bug fixes Cross-functional collaboration Standard software engineering best practices Required Skills Top 3 (stack-ranked): Strong problem-solving skills iOS development Swift programming
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