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About the role
Position: NOC Helpdesk Executive Location: New Raipur Experience: 0-1 year Salary: 15000/- PM Educational Qualifications: BE, B. Tech,MCA in computer science. Skillset: - Basic knowledge of networking principles and concepts, particularly with Cisco devices.Excellent communication skills, both verbal and written. - Strong customer service orientation and ability to handle user inquiries and issues professionally. - Problem-solving mindset with the ability to analyse and resolve basic technical issues.Attention to detail and ability to prioritize and multitask in a fast-paced setting. Requirements: - Monitor the Network Mgmt System (NMS) to ensure network availability, performance, & health. - Proactively identify and respond to network-related alerts and events. - Perform initial analysis and troubleshooting of network incidents detected by the NMS. - Receive, log, and categorize incoming helpdesk tickets. - Prioritize and assign tickets based on urgency and impact. - Ensure timely resolution of tickets by providing accurate and effective solutions or escalating them to the appropriate teams. - Follow up on open tickets to ensure timely resolution and customer satisfaction. - Escalate complex or unresolved issues to senior technicians or other support teams. - Coordinate with other teams to ensure smooth and efficient problem resolution. - Answer incoming support calls and provide technical assistance. - Troubleshoot and resolve network-related issues over the phone. - Log call details and resolutions accurately for reference and reporting. - Conduct initial troubleshooting of network incidents or user-reported problems. Note: computer science(CSE) and Information Technology(IT) students freshers can apply. How to Apply: Send resume to +91 62670 18482 (Satyam) Compensation: 15,000.00 per month Shift: - Day shift Experience: - total work: 1 year (required) Work Location: In person .