Helpdesk Executive

We are looking for a highly skilled and motivated Helpdesk Executive to join our team in ASCENTECH INFORMATION TECHNOLOGY PRIVATE LIMITED. The ideal candidate should have excellent communication skills and proficiency in Advanced Excel. Freshers are also encouraged to apply. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve customer complaints and issues efficiently. Utilize Advanced Excel skills to maintain accurate records and reports. Collaborate with internal teams to resolve complex customer issues. Develop and implement process improvements to enhance customer satisfaction. Ensure timely resolution of customer queries and concerns. Job Requirements Good communication skills and ability to work in a fast-paced environment. Proficiency in Advanced Excel and the ability to learn new software applications. Strong problem-solving skills and attention to detail. Ability to work effectively in a team environment and build strong relationships with customers. Familiarity with helpdesk software and ticketing systems is an added advantage. Strong analytical and critical thinking skills to resolve complex customer issues. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.