IT Help Desk Executive

Role Overview: You will be working as an IT Help Desk Executive providing Level 1 technical support through calls, chat, and email. Your responsibilities will include troubleshooting basic system, software, and network issues, logging and managing support tickets efficiently, following SOPs for issue resolution and escalation, escalating unresolved or critical issues to L2/L3 support teams, and delivering excellent customer service while maintaining effective communication with users. The position involves working in rotational shifts with a fixed day off on Sundays. Key Responsibilities: - Provide Level 1 technical support via calls, chat, and email. - Troubleshoot basic system, software, and network issues. - Log, track, and manage support tickets efficiently. - Follow SOPs for issue resolution and escalation. - Escalate unresolved or critical issues to L2/L3 support teams. - Deliver excellent customer service and maintain effective communication with users. Qualification Required: - Minimum 6 months of experience in IT Help Desk or Technical Support is required. - Freshers can apply if they possess fluent English communication skills and good technical knowledge. - Graduation is required. - Good spoken and written English communication skills. - Knowledge of Windows OS, MS Office, and networking fundamentals. - Strong problem-solving and customer-handling skills. - Comfortable working in an international process environment. About the Company: ASCloud Secure is a leading software development corporation providing top-rated software development assistance. With over 10 years of experience, the company offers secure software solutions for various platforms to meet the needs of customers. The company aims to help companies reimagine their business through digitalization and provide custom solutions tailored to customer requirements. With a dedicated team of skilled professionals, ASCloud Secure focuses on delivering secure and flexible software solutions for millions of users worldwide. Role Overview: You will be working as an IT Help Desk Executive providing Level 1 technical support through calls, chat, and email. Your responsibilities will include troubleshooting basic system, software, and network issues, logging and managing support tickets efficiently, following SOPs for issue resolution and escalation, escalating unresolved or critical issues to L2/L3 support teams, and delivering excellent customer service while maintaining effective communication with users. The position involves working in rotational shifts with a fixed day off on Sundays. Key Responsibilities: - Provide Level 1 technical support via calls, chat, and email. - Troubleshoot basic system, software, and network issues. - Log, track, and manage support tickets efficiently. - Follow SOPs for issue resolution and escalation. - Escalate unresolved or critical issues to L2/L3 support teams. - Deliver excellent customer service and maintain effective communication with users. Qualification Required: - Minimum 6 months of experience in IT Help Desk or Technical Support is required. - Freshers can apply if they possess fluent English communication skills and good technical knowledge. - Graduation is required. - Good spoken and written English communication skills. - Knowledge of Windows OS, MS Office, and networking fundamentals. - Strong problem-solving and customer-handling skills. - Comfortable working in an international process environment. About the Company: ASCloud Secure is a leading software development corporation providing top-rated software development assistance. With over 10 years of experience, the company offers secure software solutions for various platforms to meet the needs of customers. The company aims to help companies reimagine their business through digitalization and provide custom solutions tailored to customer requirements. With a dedicated team of skilled professionals, ASCloud Secure focuses on delivering secure and flexible software solutions for millions of users worldwide.