Global Services Tech II

Department: Global Tech Services (GTS) Location: Memphis TN Reports To: GTS Manager / GTS Senior Manager Employment Type: Full-Time Global Tech Services - Tech II Position Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions. Primary Responsibilities Technical Support Manage IT ticketing system for hardware/software issues Support multi-platform environments (Windows, Apple, Linux) Configure and troubleshoot mobile devices and scanners Install and maintain printer systems (Laser, Thermal, Check, Badge) Network cable installation and maintenance System Management Desktop/laptop/tablet imaging and deployment Software installation and configuration Asset and inventory tracking Network infrastructure support Vendor liaison and coordination Documentation & Process Maintain knowledge base documentation Implement process improvements Follow escalation procedures Monitor warranty periods Track IT assets Required Qualifications Associate degree in Computer Science/Information Systems or equivalent experience 3+ years endpoint technical support experience Certifications CompTIA A+ CompTIA Network+ ITIL Foundation Microsoft 365 Certified: Endpoint Administrator Associate Apple Certified Support Professional (ACSP) Technical Skills Windows/Mac OS troubleshooting Network infrastructure support Hardware diagnostics Mobile device management Printer system maintenance Professional Skills Strong communication abilities Problem-solving expertise Time management Documentation proficiency Customer service focus Team collaboration Additional Requirements Occasional domestic travel Flexible schedule availability ITIL process knowledge Continuous improvement mindset Multi-project management ability This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.