IT Helpdesk Specialist

IT Helpdesk Specialist Location: Mohan Cooperative, New Delhi Opening: 3 Required Experience: 5 - 8 years Role: IT Support - Other Industry Type: BPM / BPO Department: IT & Information Security Employment Type: Full Time, Permanent Role Category:IT Support Education UG: Any Graduate Key Skills LAN Troubleshooting FTP HTTP Vlan Management LAN Management IIS Server Storage Management Router Load Balancing Clustering Firewall Perks and Benefits: Best in industry Certifications (Optional) Cisco Certified Network Associate (CCNA) Microsoft Certified: Windows 10 or Server certifications Azure Administrator Associate Job description Design, configure, implement and troubleshoot LAN based backup, email, FAX and virus solutions along with their respective agents in a multi-platform environment Configure and troubleshoot servers for routing and bridging functions Implement hardware/software based NOS fault tolerant solutions (load balancing, clustering and storage) Configure connectors in a multi-platform environment Install, configure and troubleshoot FTP, HTTP and IIS services Install, configure and troubleshoot remote access services on the network Install, configure and administer LAN management applications Install, configure and troubleshoot switching, VLAN, router and firewall based technologies (LAN based) Install, configure and troubleshoot wireless network LAN technology Read, interpret and act upon logs from network applications for security purposes Maintain system data backup and restoration procedures Configure and troubleshoot hardware components including servers and network equipment Installation, upgrading and updating of server applications Provide hardware and software evaluation to clients Should have sound knowledge of creating IT policies and review them in time to time Monitor system and network security Provide WAN (Wide Area Network) support and troubleshooting Requirement: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as an IT Helpdesk at different levels (L1, L2, L3) Expertise in troubleshooting laptops, desktops, printers, CCTV systems, and servers. Proficiency in operating system installations and troubleshooting (Windows, Linux, macOS) Experience with firewall management and network solutions Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and collaboratively in a team environment Willingness to work in permanent night shift Candidates should be open to working in night shift No cab IT Helpdesk Specialist Location: Mohan Cooperative, New Delhi Opening: 3 Required Experience: 5 - 8 years Role: IT Support - Other Industry Type: BPM / BPO Department: IT & Information Security Employment Type: Full Time, Permanent Role Category:IT Support Education UG: Any Graduate Key Skills LAN Troubleshooting FTP HTTP Vlan Management LAN Management IIS Server Storage Management Router Load Balancing Clustering Firewall Perks and Benefits: Best in industry Certifications (Optional) Cisco Certified Network Associate (CCNA) Microsoft Certified: Windows 10 or Server certifications Azure Administrator Associate Job description Design, configure, implement and troubleshoot LAN based backup, email, FAX and virus solutions along with their respective agents in a multi-platform environment Configure and troubleshoot servers for routing and bridging functions Implement hardware/software based NOS fault tolerant solutions (load balancing, clustering and storage) Configure connectors in a multi-platform environment Install, configure and troubleshoot FTP, HTTP and IIS services Install, configure and troubleshoot remote access services on the network Install, configure and administer LAN management applications Install, configure and troubleshoot switching, VLAN, router and firewall based technologies (LAN based) Install, configure and troubleshoot wireless network LAN technology Read, interpret and act upon logs from network applications for security purposes Maintain system data backup and restoration procedures Configure and troubleshoot hardware components including servers and network equipment Installation, upgrading and updating of server applications Provide hardware and software evaluation to clients Should have sound knowledge of creating IT policies and review them in time to time Monitor system and network security Provide WAN (Wide Area Network) support and troubleshooting Requirement: Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as an IT Helpdesk at different levels (L1, L2, L3) Expertise in troubleshooting laptops, desktops, printers, CCTV systems, and servers. Proficiency in operating system installations and troubleshooting (Windows, Linux, macOS) Experience with firewall management and network solutions Strong a