Level 2 Technical Analyst position

Ask IT Consulting Inc, backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owned enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. ASK IT consulting is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations.

The position is the iNovah Level 2 Technical Analyst position for the NC Department of Transportation’s iNovah Payment Credit and Debit System (IPCS). • Provide application support for IPCS and ensure it is operational during business hours • Monitor IPCS by regular review of system health indicators, reports from the mainframe interface system (STARS) and IPCS system dashboard and reports. • Note problems and identify performance trends. Where approved, take correction action to improve performances and circumvent problems from arising. • Provide Level 2 Help Desk Technical Leadership and support • Receive, log and fully document requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determine appropriate actions to take • •Monitor progress of requests for support through resolution and ensure users and other interested parties are kept informed • Escalate defects, systems and network issues to appropriate resources • Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity • Provide Technical Support and leadership for Change and Release Management • Provide monthly updates and communication with the vendor, the management team, and development teams on all changes, patches, fixes and outstanding issues. • Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity • Provide leadership and direct input to annual PCI Audits • Reaffirm scope and maintain IPCS documentation related to PCI compliance • Verify vendor and application compliance (PA DSS Compliance) • Address questions regarding IPCS in assessor interviews • Participate in PCI Risk Assessment • Manage incidents identified by audit through resolution • Participant in and provide input to reoccurring PCI Audits • Manage remediation of issues identified by vulnerability assessments • Manage remediation of issues identified by penetration tests • Maintain IPCS documentation related to PCI compliance • Become an expert on the use of all aspects of the system as a subject matter expert. • Provide updates and communication to users, the management team, and development teams on all application/system issues • Coordinate production emergencies with internal experts and key stakeholders • Establish strong relationships and collaborate with the development teams, system administrators, network administrators, users and vendor • Defines and documents customer business functions and processes.

If you are interested in finding out more about opportunities near you, if you are in need of a staffing firm such as ours, or if you just have a question regarding your resume and career path, please email me at ryanaskitc.com