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About the role
Role & responsibilities Provide L2 support for Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Microsoft Entra ID (Azure AD). Troubleshoot and resolve Microsoft 365 incidents and service requests. Manage user accounts, licenses, groups, mailbox permissions, MFA, and Conditional Access. Support Microsoft Intune device enrollment and compliance policies. Configure mail flow, transport rules, shared mailboxes, and hybrid Exchange environments. Perform root cause analysis, maintain technical documentation, and update knowledge base articles. Execute tenant changes, migrations, and collaborate with L1/L3 support teams. Preferred candidate profile 3-5 years of Microsoft 365 support/administration experience. Strong knowledge of Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), Intune, and PowerShell. Experience with ITSM/ticketing tools and SLA-based support. Microsoft certifications (MS-900, MD-102, MS-102, or SC-900) preferred. Strong troubleshooting, communication, and customer service skills. Bachelor's degree in Computer Science, IT, or a related field.