Technical Support Engineer I

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our Aspen global community. We are seeking a Technical Support Engineer to join our Aspen Engineering Solutions Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards Your Impact Assignments will be varied. Your time will be divided between solving customer problems with our Aspen Engineering solutions via telephone/web, deploying engineering software, delivering high quality training on our Aspen Engineering solutions. Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations for customers to achieve more business value from our products. Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better. Serve as a key focal point for problem escalation and resolution. Develop and maintain Engineering training course materials and curriculum to include newly released functionality and the latest trends in Simulation fields. Author white paper solution articles for publication to the user community through our support web knowledge base. Test pre-released versions of AspenTech software. Travel to customer sites if required. Travel is usually less than 30% and may occasionally be international. Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer. Knowledge transfer sessions for internal staff on technical issues. Provide necessary Sales Support by Demonstrating Product functions, Demo and presentation. What You'll Need Minimum working experience of 3 years with Aspen Engineering solutions like Aspen Plus, EDR, HYSYS, REFSYS, ACCE and Aspen Basic Engineering or other relevant software tools Experience in Aspen Polymers, Aspen Custom modelers , Online and Aspen Utilities are added advantages. Engineering Degree B Tech / BE in Chemical / Process Engineering / Petroleum Engineering [or] Petrochemical is minimum. Master’s degree or higher qualification is advantage. Experience in designing and developing Process simulation models using Aspen Plus, EDR, HYSYS, ACCE and Aspen Basic Engineering Excellent troubleshooting solving simulation and convergence problem, Experience in Teaching or training delivery is added advantage. Excellent Communication Skills in English and writing Skills are essential for the Job Interpersonal and Customer Relationships #LI-RK1 AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. If you're looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today's sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate. AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law. Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at recruiting@aspentech.com. GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver's license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS