Senior Site Reliability Engineer

Job Description: AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence, and purpose.

The Opportunity We are seeking a Site Reliability Engineer (SRE) to join our Charlotte-based engineering team. This role sits at the center of platform resilience — ensuring high availability, performance, recoverability, and operational maturity across AssetMark’s production systems. This is not a traditional operations role. Our SREs are engineers first: designing automation, building observability frameworks, improving deployment safety, defining reliability standards, and reducing operational toil through code. You will influence architectural decisions, strengthen incident management practices, and raise the reliability bar across both legacy and cloud-native systems. You will work on systems that operate 24/7, support financial transactions and advisor workflows, and must meet strict regulatory and security requirements. The right candidate is energized by complex distributed systems, high-stakes production environments, and the responsibility of building durable, scalable financial infrastructure. At AssetMark, reliability is a first-order expression of client obsession. Our SRE team plays a critical role in delivering the consistent, trusted technology experience that advisors depend on to run their businesses.

We can only consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office.

Key Responsibilities Reliability Engineering & Operations Design, implement, and continuously improve the reliability, availability, and performance of critical AssetMark systems (batch, APIs, integrations, and customer-facing platforms)

Define and operationalize SLIs, SLOs, and error budgets for critical services in partnership with engineering and product teams

Participate in on-call rotations, incident response, and major incident management

Lead and contribute to blameless post-incident reviews, driving root cause analysis and measurable reliability improvements

Proactively identify reliability risks and lead remediation efforts before they impact clients

Observability & Monitoring Build and maintain end-to-end observability across applications, infrastructure, and integrations (metrics, logs, traces, alerts)

Implement actionable monitoring and alerting to reduce noise and improve signal quality

Partner with application teams to instrument services using best-in-class observability practices

Ensure visibility into system health, capacity, performance, and failure modes across environments

Automation & Toil Reduction Identify repetitive operational tasks and automate them through code

Improve deployment reliability through automation, self-service tooling, and safe rollout patterns

Reduce manual intervention in batch processing, integrations, and operational workflows

Apply Infrastructure-as-Code and configuration automation to improve consistency and repeatability

Cloud, Platform & Infrastructure Reliability Support reliability of Azure-based infrastructure, containerized workloads, and hybrid environments

Partner with platform, DevOps, and infrastructure teams to improve resilience, scalability, and recovery

Contribute to capacity planning, performance tuning, and cost-aware reliability decisions

Ensure systems meet RTO/RPO, backup, and disaster recovery expectations

Secure & Compliant Operations Embed security, compliance, and risk controls into operational practices

Work closely with Security and Compliance teams to meet financial services regulatory requirements

Ensure production systems follow least privilege, secure configuration, and auditability standards

Support vulnerability remediation and secure operational processes

Collaboration & Enablement Partner with application engineering teams to improve production readiness and operational maturity

Influence system design by advocating for reliability-first architectural decisions

Provide guidance on operational best practices, deployment safety, and observability standards

Document operational patterns, runbooks, and reliability guidelines in Confluence

Act as a reliability advocate across AssetMark engineering teams

Knowledge, Skills, Abilities Strong software engineering skills in .NET / C# (or Python, Java, or similar)

Experience operating distributed systems in production

Deep understanding of SRE principles: SLIs/SLOs, error budgets, toil reduction, incident management

Experience with Azure (or AWS/GCP), including compute, networking, and managed services

Knowledge of containerization and orchestration (Docker, Kubernetes preferred)

Experience with monitoring, logging, tracing, and alerting tools

Familiarity with CI/CD pipelines, automation, and Infrastructure-as-Code

Understanding of security best practices in regulated enterprise environments

Experience supporting financial services or highly regulated systems (preferred)

Education & Experience Bachelor's degree in computer science, Software Engineering, or related technical field

7-10 years of software engineering experience of experience in Site Reliability Engineering, DevOps, Platform Engineering, or production operations

Proven experience in troubleshooting and improving production system reliability

Experience supporting 24/7 systems, batch processing, and mission-critical workloads

Strong collaboration skills across engineering, security, and infrastructure teams

Experience working in Agile/Scrum environments

Experience building APIs, services, and/or platform components

Understanding of enterprise integration patterns, service-oriented architecture, and large-scale system design

Experience with DevOps practices, cross-functional collaboration, and agile/scrum development methodologies

Compensation: The Base Salary range for this position is between $160,000-$180,000.

This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.

Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.

#LI-hybrid #LI-TN1

Who We Are & What We Offer

We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they’re heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.

Our Mission Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients’ lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.

Our Values

Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.

We believe in: Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities.

Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships.

Unyielding Integrity, doing what’s right, always. Even when it’s hard.

Collective Respect, in being authentic, inclusive and valuing all voices while winning together.

Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.

These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.

Our Culture & Benefits Our culture brings our mission and values to life. Here, we do what’s right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family—because thriving at work starts with thriving in life. Flex Time or Paid Time Off and Sick Time Off

401K – 6% Employer Match

Medical, Dental, Vision – HDHP or PPO

HSA – Employer contribution (HDHP only)

Volunteer Time Off

Career Development / Recognition

Fitness Reimbursement

Hybrid Work Schedule

As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.