QuickBooks Support Executive US Process

Key Responsibilities Handle inbound and outbound calls from US customers regarding QuickBooks products and services.Provide technical support for QuickBooks Desktop and QuickBooks Online.Troubleshoot installation, activation, subscription, update, migration, backup, and performance-related issues.Assist customers with company file setup, data restoration, and software configuration.Diagnose and resolve software errors while ensuring a positive customer experience.Escalate complex technical issues to senior support teams whenever required.Educate customers on QuickBooks features, best practices, and product functionality.Maintain accurate customer interaction records and update CRM/ticketing systems.Meet quality, productivity, customer satisfaction, and resolution targets.Follow company processes, compliance standards, and documentation procedures.Stay updated with the latest QuickBooks releases, features, and support procedures.Required Skills Excellent verbal and written English communication skills.Strong troubleshooting and problem-solving abilities.Basic understanding of accounting principles and bookkeeping.Knowledge of QuickBooks Desktop and QuickBooks Online is preferred.Familiarity with Windows operating systems and remote support tools.Ability to handle customers professionally in a fast-paced environment.Strong analytical, listening, and customer service skills.Experience using CRM and ticket management systems.Compensation: 40,000.00 - 80,000.00 per month Benefits: Health insuranceWork Location: In person .