Source description
About the role
Key Responsibilities Provide Level 2/3 functional support for SAP applications. Resolve incidents, service requests, and production issues within SLAs. Analyze root causes and implement permanent solutions. Configure SAP modules and support business process improvements. Prepare functional specifications and coordinate with ABAP developers. Support testing, data validation, and migration activities. Collaborate with cross-functional SAP teams (SD, MM, FI/CO, PP, QM, WM/EWM, Basis). Assist with system upgrades, rollouts, and SAP S/4HANA migration. Maintain documentation, train end users, and provide ongoing functional support. Participate in on-call support and planned maintenance activities. Required Skills Strong knowledge of SAP functional modules (SD, MM, FI/CO, PP, QM, WM/EWM, etc.). Experience in SAP production support, configuration, and incident management. Knowledge of business process analysis and SAP integration. Familiarity with ITSM tools such as ServiceNow or Jira. Exposure to SAP S/4HANA and SAP Fiori (preferred). Strong analytical, troubleshooting, communication, and problem-solving skills. .