Source description
About the role
Key Responsibilities: - Handle inbound and outbound support calls for IT-related issues. - Troubleshoot technical problems and provide step-by-step solutions. - Escalate unresolved issues to higher support levels. - Ensure timely and accurate resolution of queries. - Maintain call logs and prepare support documentation. Requirements: - Minimum 6 months of experience in IT Support / Technical Voice Process. - Excellent spoken English and communication skills. - Strong problem-solving and analytical abilities. - Willingness to work in US Shift (Night Shift). Perks & Benefits: - Cab facility available for pick-up and drop. - 5 Days Working (Weekend Off). - Attractive salary package with growth opportunities. Compensation: 10,303.29 - 35,297.38 per month Advantages: - Paid sick time - Provident Fund Experience: - IT support: 1 year (required) - International voice process: 1 year (required) Work Location: In person .