CMDB Lead Developer

Role Summary We are seeking a highly experienced and hands-on CSDM / CMDB Lead to design, implement, and operate a robust Configuration Management capability on ServiceNow. The role will be responsible for establishing a scalable CMDB aligned to CSDM standards, enabling service mapping across application, service, and infrastructure layers, and ensuring high data quality through governance, certification, and continuous improvement. This is a delivery-focused role requiring deep technical expertise in ServiceNow CMDB, Discovery, Service Mapping, and Service Graph integrations, combined with strong stakeholder engagement and process leadership. Key Responsibilities CMDB & CSDM Architecture Design and implement CMDB aligned to ServiceNow CSDM (Common Service Data Model) Define and govern: Business Applications Application Services Technical Services Infrastructure CIs Establish CI class model, naming standards, normalization rules, and lifecycle management Liaise closely with the Enterprise Architecture (EA) group to: o Align CMDB design with enterprise architecture standards and reference models o Participate in architecture reviews and design forums o Ensure new platforms, applications, and services are CMDB-ready by design Maintain the CSDM reference architecture and service modeling standards as part of the enterprise architecture blueprint Provide CMDB impact assessments for major technology transformations and platform initiatives Service Mapping & Dependency Modeling Lead end-to-end service mapping across: Application Service Infrastructure layers On-prem, cloud, and hybrid environments Configure and operate ServiceNow Service Mapping Build and maintain service dependency maps for critical applications. Enable impact analysis for Incident, Change, Problem, and Major Incident processes Discovery & Service Graph Integrations Manage ServiceNow Discovery Normalize and reconcile CI data from: Cloud platforms Virtualization platforms Network tools Endpoint platforms Asset systems Ensure automated population and continuous refresh of CMDB data CMDB Governance & Data Quality Establish CMDB governance framework: Data ownership model Certification process Audit model Exception handling Drive periodic CMDB data certification Define and track data quality KPIs: Completeness Accuracy Compliance Relationship integrity Conduct quarterly CMDB health reviews and audits Application & Infrastructure Onboarding Define and operate Application and Infrastructure onboarding processes Create onboarding documentation, standards, and templates Partner with: Architecture Cloud Applications Network Platform OT teams Ensure new services are CMDB-certified before production go-live Process Enablement & ITSM Integration Enable CMDB-driven: Incident impact analysis Change risk assessment Problem root cause analysis Event correlation and AIOps Integrate CMDB with ITOM and Observability platforms Documentation & Knowledge Management Develop and maintain: CMDB operating model CSDM reference architecture Onboarding guides Data governance policies Certification playbooks Key Deliverables Enterprise CMDB aligned to CSDM End-to-end service maps Discovery and Service Graph integrations CMDB governance and audit framework Data quality dashboards and scorecards Required Skills & Experience Mandatory 10+ years in CMDB / Configuration Management / ITOM roles 5+ years hands-on experience with ServiceNow CMDB Strong expertise in: CSDM framework Service Mapping Discovery Service Graph Connectors CI normalization and reconciliation Experience building CMDB for: Hybrid cloud environments Enterprise-scale infrastructure Business applications Strong understanding of: ITSM processes ITOM AIOps and observability Experience running CMDB governance and certification programs Preferred ServiceNow ITOM / CMDB certifications Experience working with: Azure Network discovery Endpoint management platforms OT environments Applications Experience in global enterprise environments