Principal Experience Designer, Service Collection (Bengaluru)

Working at Atlassian Your Future Team We are looking for a Principal Designer to be a key leader in the JSM (Jira Service Management) Design team. In this role, you will report into the Head of Design, JSM, and join an organization consisting of multiple teams across India, Australia, and Turkey. As a senior individual contributor, you'll lead strategic design work all aiming to improve product experiences across the service management suite. This role will help Atlassian redefine Service Management practice in this AI-native world, working with talented designers across Atlassian products to produce short - and long-term user-centered design. This Principal Designer will work with heads of design, product and engineering (along with other designers and researchers), to envision an AI-native Service Management world, driving alignment and connection between Atlassians existing portfolio of products. Leading this space means you will focus on our customer base in 190 countries, having direct impact for tens of thousands of customers and millions of users What Youll Do - Scan the product landscape for big opportunities to improve experiences using data and heuristics. Lead strategic vision and conceptual design outcomes to drive those opportunities across the service management landscape - Have a robust skillset in visual and interaction design which enables you to visually communicate your work for influence and impact - Drive alignment with executive stakeholders around your ideas - Create new experience models to help JSM implement emerging capabilities such as AI, video, and more - Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes - Identify success metrics ensuring design solutions continue to deliver customer value - Work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products, define wider gro .