Product Security Support Engineer

Name of the position : Product Security Support EngineerLocation : Coimbatore / BangaloreMode : Contract Role (9 months with possible extension)Years of experience : 8+ YearsShift : UK Shift (1.30 PM - 10.30 PM)Role Overview :Our client, a leading innovator in the medical technology and device space, is seeking a Product Security Support Engineer to serve as a critical bridge between enterprise customers, IT functions, and internal product teams. In this role, you will be the primary champion for communicating the company's product security posture to the market, while actively contributing to core product security engineering and risk documentation. This is a dynamic, dual-focus role requiring a blend of sharp communication skills for customer-facing inquiries and technical foundational knowledge in threat modeling and vulnerability management.Core Responsibilities :1. Customer Security Inquiries & Support (75%) :- Security Questionnaire Management : Master the companys product security posture to accurately assess, complete, and respond to incoming enterprise customer security questionnaires and inquiries.- SME Collaboration & Tracking : Act as the central coordinator for open technical questions, routing them to the appropriate R&D and Product Management Subject Matter Experts (SMEs), and tracking them through to completion.- Jira Ticket & Stakeholder Management : Own the communication lifecycle within Jira Service Desk. Regularly update originators on request status and proactively escalate bottlenecks (e.g., delayed SME feedback or insufficient inquiry data).- Technical Customer Calls : Join live consultation calls with enterprise customer IT and security teams to clarify proprietary product security features and resolve open questions.2. Product Security Engineering (25%) :- Security Documentation : Author and maintain crucial product security project deliverables, ensuring compliance and alignment with medical device security standards.- Core Engineering Artifacts : Collaborate with internal R&D and Product Management to build and update :i. Threat modelsii. Security risk documentation (including Security Plans, Risk Analysis/Assessments, and Reports)iii. Vulnerability Management Plansiv. Manufacturer Disclosure Statement for Medical Device Security (MDS2)Qualifications & Skills :1. Required Experience & Technical Skills :- Product/Application Security Foundation : Basic understanding of application security principles, threat modeling concepts, and vulnerability management.- Customer-Facing Security Experience : Proven experience handling enterprise customer security reviews, Privacy/Security questionnaires, or working closely with external IT/compliance teams.- Ticketing & Workflow Tools : Proficiency with Jira Service Desk or similar enterprise ticketing systems for tracking SLAs and request statuses.- Regulated Industry Knowledge : Exposure to medical device security frameworks, MDS2 documentation, or highly regulated software environments (e.g., HIPAA, HITRUST) is a significant plus.2. Soft Skills & Competencies :- Cross-Functional Orchestration : Exceptional organizational skills to manage multiple timelines, chase down internal SMEs, and keep external stakeholders informed.- Technical Communication : Ability to translate complex R&D security concepts into clear, reassuring language for client IT functions.- Proactive Escalation : Comfort identifying gaps in information or project delays early, and escalating them through the proper channels to meet deadlines. (ref:hirist.tech) Name of the position : Product Security Support EngineerLocation : Coimbatore / BangaloreMode : Contract Role (9 months with possible extension)Years of experience : 8+ YearsShift : UK Shift (1.30 PM - 10.30 PM)Role Overview :Our client, a leading innovator in the medical technology and device space, is seeking a Product Security Support Engineer to serve as a critical bridge between enterprise customers, IT functions, and internal product teams. In this role, you will be the primary champion for communicating the company's product security posture to the market, while actively contributing to core product security engineering and risk documentation. This is a dynamic, dual-focus role requiring a blend of sharp communication skills for customer-facing inquiries and technical foundational knowledge in threat modeling and vulnerability management.Core Responsibilities :1. Customer Security Inquiries & Support (75%) :- Security Questionnaire Management : Master the companys product security posture to accurately assess, complete, and respond to incoming enterprise customer security questionnaires and inquiries.- SME Collaboration & Tracking : Act as the central coordinator for open technical questions, routing them to the appropriate R&D and Product Management Subject Matter Experts (SMEs), and tracking them through to completion.- Jira Ticket & Stakeholder Management : Own the communication lifecycle within Jira Service De