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About the role
Competencies: Understanding of Natural Language Processing concepts Knowledge of DialogFlow CX platform, understanding of the Dialogflow environments, version control and deployment processes Nice to have knowledge of MS LUIS or IBM Watson platform, CCAI Dialog Flow Basic knowledge of scripting programing languages preferable (JS, Node.js, Python) Good understanding of AWS, GCP or Azure cloud based solutions Independent resolution of complex incidents Understanding of contact center functionalities and business needs Nice to have knowledge of following platforms Nice InContact, Genesys CX, Service Now Basic knowledge of relation databases and API usage Clear communication, documentation, and note-taking skills.
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