Support Engineer II

Resposiblities: Collect stats on the product performance, and coordinate with the internal product & development team for issues, features, enhancements, and resolutions. Understand analysis of software application functionality, application monitoring, and suggesting improvements. Provide necessary technical support for the team. Manage monthly and ad-hoc product releases. Establishing the root causes of application errors and escalating severe concerns to the Senior Engineer and architects. Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics. Should be providing front-end support to clients and colleagues in other departments. SLA Management Owns change management process. Requirements: A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar with 7+ years of experience. Familiarity with logs reading, Java & Linux. Strong knowledge of Postgres or RDBMS Ability to manage code migration, document configuration changes, and monitor performance. Exceptional ability to provide front-end support to internal departments and clients. Exceptional communication skills. Analytical & Problem-Solving skills Resposiblities: Collect stats on the product performance, and coordinate with the internal product & development team for issues, features, enhancements, and resolutions. Understand analysis of software application functionality, application monitoring, and suggesting improvements. Provide necessary technical support for the team. Manage monthly and ad-hoc product releases. Establishing the root causes of application errors and escalating severe concerns to the Senior Engineer and architects. Keeping a record of configuration changes and scheduling application updates. Documenting processes and monitoring application performance metrics. Should be providing front-end support to clients and colleagues in other departments. SLA Management Owns change management process. Requirements: A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar with 7+ years of experience. Familiarity with logs reading, Java & Linux. Strong knowledge of Postgres or RDBMS Ability to manage code migration, document configuration changes, and monitor performance. Exceptional ability to provide front-end support to internal departments and clients. Exceptional communication skills. Analytical & Problem-Solving skills