Semi Tech Support Professional

Semi - Tech Support Job Duties Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following ... Get In Touch We are good listeners; so don t hesitate to share your ideas , requirement or feedback Mon - Fri 9am - 6pm 306 Mahavir Idustrial Estate Semi Tech Support Semi Tech Support October 25 , 2018 Job Type - Full Time , Description Semi - Tech Support Job Duties Resolve product or service problems by clarifying the customer s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Keep records of customer interactions , process customer accounts and file documents Follow communication procedures , guidelines and policies Responsible for giving software training to clients. Handling Tickets Skills Attracts potential customers by answering product and service questions; suggesting information about other products and services. Customer orientation and ability to adapt / respond to different types of characters Excellent communication and presentation skills Ability to multi - task , prioritize and manage time effectively Basic Computer Skills , Microsoft tools Knowledge Understanding the computer programming languages