Senior Customer Support Engineer

We are looking for a bright Senior Customer Support Engineer to provide enterprise-level technical support to our customers. This Support Engineer will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that customers face. Must provide support via phone, web, email, chat and other channels as required. Role: L2 Support Engineer Roles & Responsibilities Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base, tech notes and articles Flexible for rotational shifts including night. Excellent time management skills with the ability to adapt to changing priorities of customer issues. Responsibility of Employee to adhere to set internal controls. Experience and Desired Skills: Experience as Customer Support Engineer. Strong analytical and problem-solving skills Excellent communication skills (verbal and written). Basic understanding of Java, HTML, JavaScript, SQL, and SCM. Must be proficient with analyzing log files and standard debugging concepts. Salesforce CRM Salesforce Admin Education Bachelor's Degree or Master's in Computer Science, Engineering, Software Engineering, or a relevant field. Location: Hyderabad Work Timings: Rotational Shifts & Rotational Week-Off Experience: Years of experience Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.