Ameac System Administration (Pune)

The Opportunity: Works independently under close supervision, provides analytical and specialized administrative support to relieve executive, administrative, and line and staff managers of complex details and advanced administrative duties. Executes special or continuous research and data analysis tasks. Analyzes problems, determines approach, compiles and analyzes data, and prepares reports/recommendations. Coordinates activities between departments and outside parties. Contacts company personnel at all organizational levels to gather information and prepare reports. Work is generally of a critical or confidential nature. Main Objective of the Job: - Responsible for the overall management, maintenance and integration of the CRM System and related modules (Sales, Customer Service, Product/Marketing activities ) Duties and Responsibilities: LEVEL 1 SUPPORT TO USERS - Attends and provides solution to user problems (level 1 technical support as super user): login, bugs, fixes, new versions, onboarding, change in assignment, offboarding) and liaise with Onedesk and ISRM teams for resolution of level 2 and 3 issues - Troubleshooting, access management, maintenance of C4C AMEA webpage, processes and tools, reporting PERFORMANCE REPORTING - Communicate with CRM team to develop a solid understanding of the performance KPI reports designed - Support the business users by training them on the reports capabilities from the data gathered by the CRM solution for integrated Business Analytics (opportunity funnel, campaigns, activities, etc ) SYSTEM ENHANCEMENT - Responsible for gathering users feedback and system development needs, to ensure the continual improvement of necessary CRM capabilities that are beneficial to the business - Design, administer and analyze the annual CRM users survey, devise continuous improvement plan, and make recommendations to the management MASTER DATA/APPROVAL MATRIX 10% => resource master data scindee: product - Manages and ensures the qu .