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About the role
Role & responsibilitiesThe L1 Support Team Leader will be responsible for managing the day-to-day activities of the L1 Application Support team supporting Enterprise Applications, Siebel CRM environments. The role will ensure smooth support operations, effective incident management, SLA adherence, escalation handling, and team performance management while maintaining high standards of customer support and operational efficiency. Preferred candidate profileBachelors degree in computer science, Information Technology, Computer Applications, or related field. Postgraduate qualification is an added advantage. .