DevOps & IT Support engineer

This is a remote position. About the Role We are looking for a DevOps and IT Support Engineer to own our cloud infrastructure, CI/CD pipelines, and internal IT operations. This is a cloud-agnostic role we work across AWS, Azure, and GCP depending on the project, and we expect you to be comfortable navigating all three. You will design, build, and maintain the infrastructure that powers our products and keeps our teams productive. Day-to-day, you will split your time between DevOps engineering (~70%) and IT support (~30%). On the DevOps side, you will provision and manage cloud environments using Infrastructure as Code, build automated deployment pipelines, set up monitoring and alerting, and ensure our systems are reliable, secure, and cost-efficient. On the IT side, you will manage employee onboarding and offboarding, administer identity and access management, and support client teams with deployment and environment issues. You will work closely with engineering, product, and leadership teams. You will collaborate with developers to streamline their workflows, partner with project leads to set up client infrastructure, and be the first responder when something breaks whether that is a production incident or a new hire who cannot access their tools. If you are someone who finds satisfaction in automating everything that can be automated, thrives in a multi-cloud environment, and can switch between debugging a Kubernetes deployment and setting up a new employees GSuite account without missing a beat this role is for you. RequirementsResponsibilities Cloud Infrastructure & DevOps Own the provisioning, configuration, and management of multi-cloud environments across AWS, Azure, and GCP, selecting the right services for each projects requirements. Design and maintain Infrastructure as Code modules using Terraform, Pulumi, CDK, or CloudFormation ensuring all infrastructure is version-controlled, repeatable, and peer-reviewed. Architect and manage container orchestration using Docker and Kubernetes, including cluster provisioning, scaling policies, and resource optimization. Implement networking, security, and compliance best practices across all environments VPCs, IAM policies, secrets management, encryption at rest and in transit. Drive cost optimization initiatives by monitoring cloud spend, right-sizing resources, and implementing reserved/spot instance strategies. CI/CD & Automation Build and maintain CI/CD pipelines using GitHub Actions, Jenkins, or GitLab CI automating build, test, and deployment workflows across multiple environments (dev, staging, production). Implement GitOps practices and progressive deployment strategies (blue-green, canary, rolling updates) to minimize release risk. Automate operational tasks infrastructure provisioning, environment setup, log rotation, certificate renewal, backup and restore reducing manual toil. Manage environment parity across development, staging, and production to ensure consistent and reliable deployments. Monitoring, Reliability & Security Set up and maintain observability stacks using Prometheus, Grafana, ELK, Datadog, or equivalent tools covering metrics, logs, traces, and alerting. Define and track SLOs and SLIs for critical services, driving reliability improvements based on data. Lead incident response triage production issues, coordinate resolution, conduct blameless post-mortems, and implement preventive measures. Conduct regular security audits, vulnerability scanning, and patch management across infrastructure and services. Internal IT Administration Manage employee onboarding and offboarding provisioning and deprovisioning accounts across Google Workspace, Slack, GitHub, Notion, Linear, and other internal tools. Administer identity and access management using Okta, Azure AD/Entra ID, or Google Workspace Admin managing SSO, MFA, RBAC, and access reviews. Maintain VPN infrastructure and network access policies for the remote workforce. Document IT processes, maintain runbooks, and build self-service guides to reduce recurring support requests. Client Infrastructure Support Support client teams with deployment issues, environment provisioning, and infrastructure handoffs. Troubleshoot client-facing environment problems networking issues, access configuration, service connectivity, and deployment failures. Partner with project leads to design and stand up client-specific infrastructure aligned with project requirements and security standards.< .