Senior Support Lead

Key Responsibilities: The resource will be responsible mainly but not limited to the below: Responsible for project implementation and support of our solutions either remotely or at customer sites. Functional and technical analysis of our Proprietary Software s specific features. Technical analysis of the performance problems and bottlenecks in the solution/ RDBMS, identifying the problem and eventually implementing the solution, where applicable, resulting in improving the solutions overall performance. Providing training and support to banking clients and staff on how to use the software solutions. Supporting and fixing the issues reported by clients in their day-to-day operations. Work closely with clients and the company team members, to monitor and troubleshoot any inconsistencies getting reported on the solution daily. Conduct preliminary troubleshooting on the technical issues reported by the client and work closely with the Product Engineering team to solve the issue. The consultant should be responsible for owning the issue till its resolution and closure by the client. Coordinate with the Product Engineering team to gather all the needed scripts for technical issues, test them for validity purposes, deliver the needed part to the customer, and assist the client in answering any issues. Assist Business Consultants in defining the technical requirements of the clients and preparing onsite testing of software patches / enhancements / modifications. Develop medium and low-complex advice, reports, and dynamic files. Provide guidance and support to junior engineers Evaluating new business requirement and provide guidance to the Bank on how to configure it in the system. Communicate new change request received from the Bank to Azentio product management team Education and Experience Required: 10+ years of overall experience Excellent written and verbal communication skills Strong analytical, problem-solving and presentation skills. Ability to collaborate with various departments and teams Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.