Source description
About the role
IT Support & Troubleshooting
Serve as the first point of contact for internal IT requests
Troubleshoot hardware, software, access, and connectivity issues
Provide clear, friendly in-person and remote support
Track and update support tickets
Systems & Software Administration
Manage user accounts, logins, and permissions across business systems
Support Microsoft 365 licenses, email, and collaboration tools
Assist with software installs, updates, and onboarding/offboarding
ERP Support
Maintain user roles, permissions, dashboards, and saved searches
Troubleshoot basic issues and assist with report building
Support documentation and system best practices
Hardware & Facility Technology
Support desktops, laptops, tablets, printers, and basic network/WiFi
Maintain printers and facility systems like Teams Rooms, displays, and security equipment
Projects & Continuous Improvement
Assist with inventory management system support
Contribute to IT documentation, asset management, and cybersecurity initiatives
Support IT and cross-functional improvement projects