Application Support Engineer Observability & Platform Reliability

Role Description We are seeking a hands-on Application Support Engineer with a strong focus on Observability Engineering and Platform Reliability to join the Technology Operations team. This role is responsible for designing, implementing, and optimizing observability solutions across cloud-based applications and infrastructure. The ideal candidate will bring experience with Splunk, Google Analytics (or Google Analytics 4), and/or Bindplane, along with a strong foundation in AWS, automation, and Infrastructure as Code (IaC). This role combines application support, observability engineering, and automation, with a focus on improving system visibility, telemetry quality, ing accuracy, and operational reliability. Key Responsibilities Observability & Monitoring (PRIMARY FOCUS) Design, implement, and maintain observability solutions using tools such as Splunk, Google Analytics, Bindplane, and Cloud-native monitoring tools Develop and optimize logging, metrics, and tracing strategies across applications and infrastructure Build and maintain dashboards, s, and anomaly detection mechanisms to proactively identify system issues Integrate telemetry data across multiple sources to improve end-to-end system visibility Improve signal-to-noise ratio in ing and reduce fatigue through tuning and correlation Application & Production Support Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environments Support application health monitoring and drive improvements in system reliability and performance Participate in incident response and root cause analysis using observability data Automation & Platform Engineering Build and enhance automation using Ansible and scripting (Python/Bash) for observability deployment and management Implement observability components using Infrastructure as Code (Terraform, CloudFormation, etc.) Standardize observability patterns and reusable components across supported platforms Cloud & Integration Support applications hosted in AWS environments, including integration with telemetry and monitoring platforms Collaborate with engineering teams to instrument applications for better observability (logs, metrics, traces) Support third-party enterprise platforms (SAP, Oracle, Axway, Qlik) with observability integrations Operational Excellence Maintain systems aligned with N‑1 patching standards Document observability patterns, dashboards, ing strategies, and operational procedures Contribute to continuous improvement initiatives focused on reducing MTTR and improving system insight