Coordinator - Technology Support Group

Operations & Support (100%): Serve as the primary contact for IT related problems and issues for Bain employees Install, configure, and upgrade software and operating systems Investigate, troubleshoot and resolve hardware and software problems on computer systems Maintain accurate inventory database, repair log and activity log Enforce TSG guidelines and policies Manage user accounts and set permissions Work with other TSG staff to test new applications and upgrades Coordinate off-site repairs with external vendors Monitor backups and periodically test backed-up data Assist in supervising and training more junior TSG employees Lead end-user training programs About you Associates/Bachelor s degree or an equivalent combination of education, training and experience Previous corporate experience of 2-5 years preferred Experience in a customer service or technical support role Experience with remote support tools and techniques Experience in managing and prioritizing service requests and escalations Experience in creating and maintaining documentation, processes, and procedures Demonstrated interest and aptitude in technology and technical issues Communicate well with customers and members of the team, display a confident and self-motivated approach Strong time management and prioritization skills in a multi-tasking environment Ability to work well in a team environment, support other members of the TSG team as they support our customers Ability to be calm and think clearly under pressure Aptitude for analytical problem resolution, troubleshooting skills and approaches