Senior Java Technical Support Engineer Jabalpur

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most creative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. Senior Java Technical Support Engineer at BairesDev We are seeking an experienced Senior Java Technical Support Engineer to join our Incident Response Team. In this crucial role, you will be responsible for managing, troubleshooting, and resolving complex issues in our Java-based applications and services. You'll provide technical leadership within our event-driven architecture, lead incident response efforts, and implement robust root cause analysis methodologies. This senior position requires advanced technical expertise, strategic problem-solving abilities, and exceptional leadership skills to ensure service reliability and guide junior team members. What You'll Do Provide on-call technical support coverage during the 9 AM-6 PM CET time slot, including weekends. Oversee system monitoring and establish protocols for productive incident response. Troubleshoot and resolve the most complex issues in Java applications and services. Develop and implement comprehensive root cause analysis (RCA) frameworks and procedures. Create detailed technical documentation and knowledge base articles for team reference. Design and optimize RESTful API integrations to improve system stability. Mentor junior support engineers and provide technical guidance to development teams. Collaborate with stakeholders to establish and meet service-level objectives. Provide strategic recommendations for enhancing system .