Cluster Manager - IT/Senior Cluster Manager - IT

Location Name: Pune Corporate Office - Mantri Job Purpose We are seeking an experienced ServiceNow resource with strong expertise in Governance, Risk & Compliance (GRC) and Third-Party Risk Management (TPRM). The role involves leading design, architecture, and implementation of ServiceNow IRM solutions, ensuring alignment with enterprise risk, compliance, and regulatory requirements. Duties And Responsibilities Provide IT solution like which include technology like Webservice, API, Cloud platform like service now Defining project milestone and drive partner/development teams to ensure delivery on time. Monitoring and working on issue resolution by partnering with vendors and internal stakeholders Adhering to all Infosec, compliance & regulatory guidelines and making sure that every platform is meeting these directives Code Review Responsible for Delivery schedule, Change process management, Project Monitoring and Status Reporting Collaborate with internal IT teams to ensure delivery of the agreed solutions Test new builds for all scenarios & production outcomes Ability to manage a team of of 4-5 developer Key Decisions / Dimensions Decisions in solutions through technology, innovation Tackle production issues without escalations Major Challenges Managing on-time delivery & support as it is a critical responsibility Meeting expectations of various internal stakeholders while managing external platform vendors on deliveries Provide technical solution and production deployment activity Required Qualifications And Experience Qualifications Min. Qualification required is Btech/MCA CSA certified Exceptional communication skills Good negotiation skills Work Experience Relevant work experience of 6 to 9 Years in service Now. Minimum 2 implementation on TPRM/ORM GRC stack Minimum 3+ year experience in service now custom development Skills Keywords Service Now Java/J2EE/Python/Java script Webservice : REST,SOAP SQL, PL/SQL, Stored Procedures Azure DevOps Process