Lead - IT/Senior Lead - IT

Location Name: Pune Corporate Office - Mantri Job Purpose To design, develop, configure and support ServiceNow TPRM and GRM/GRC module requirements, including custom application development, integrations, workflow automation, reporting and production support, while ensuring secure, scalable and compliant platform delivery. Duties And Responsibilities Develop and configure ServiceNow TPRM and GRM/GRC module features based on approved functional and technical requirements. Build and enhance workflows, business rules, client scripts, script includes, UI policies, UI actions, notifications, scheduled jobs and data models as required. Develop integrations using REST/SOAP APIs, import sets, transform maps, MID Server or other approved integration methods as per solution design. Apply Java development experience to support enterprise application logic, API understanding, integration patterns, debugging and code quality practices. Work with functional teams to convert user stories into technical design, configuration, development, unit testing and deployment packages. Support UAT, defect fixing, production issue analysis, release validation and post-go-live stabilization for ServiceNow compliance and risk workflows. Maintain technical documentation, deployment notes, configuration records and reusable development standards for ServiceNow platform changes. Ensure adherence to coding standards, security guidelines, role-based access control, audit trail requirements and change management processes. Key Decisions / Dimensions Choose appropriate ServiceNow configuration or scripting approach within approved technical design and platform standards. Identify root cause for defects, recommend fixes and validate whether issues require configuration, code, data or process correction. Recommend technical improvements to simplify workflows, improve performance, reduce manual effort and strengthen compliance controls. Escalate technical blockers, integration dependencies, security concerns or design deviations to the technical lead/project lead.|- Role grade: GB05/GB06; relevant experience: 7-9 years; primary scope includes ServiceNow TPRM and GRM/GRC module development, configuration and production support. Expected to handle multiple user stories, enhancements, integrations, defects, UAT support items, technical documentation and release activities in parallel. Major Challenges Understanding complex TPRM, risk, compliance and audit business processes and converting them into maintainable ServiceNow configurations. Managing custom development while avoiding over-customization and maintaining platform upgrade compatibility. Ensuring data quality, access control, integration reliability and audit readiness across multiple workflows and stakeholder groups. Resolving defects and production issues within agreed timelines while coordinating with business, compliance, Infosec and vendor teams. Required Qualifications And Experience Educational Qualifications Graduate degree in Engineering, Computer Science, Information Technology, Information Systems or equivalent. ServiceNow certifications such as CSA, CAD or CIS-GRC/IRM will be preferred. Experience 7-9 years of total IT experience with hands-on ServiceNow development and configuration experience. Exposure to ServiceNow TPRM, GRM/GRC, IRM, risk, compliance, audit or vendor risk processes is preferred. Core Functional / Technical Skills ServiceNow scripting, Java development experience, JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Workflow, ACLs, catalog/configuration, notifications, scheduled jobs and debugging. Additional Skills REST/SOAP integrations, API concepts, JSON/XML, import sets, transform maps, data loads, MID Server understanding, reports and dashboards. Behavioral Competencies Understanding of third-party risk management, governance/risk/compliance workflows, control testing, issue management, policy compliance, audit process and IT compliance controls.