Source description
About the role
Job Description: - Acts as single point of contact for all IT related issues. - Provides status and updates on tickets to authorized users - Adherence to policies and procedures, closure of open calls after resolution. - Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution - Identifying the issue and categorizing / prioritize the incident Job Types: Full time, Permanent Compensation: 100,000.00 - 700,000.00 per year Day range: - Monday to Friday Shift: - Rotational shift Education: - Bachelor's (preferred) Experience: - Technical support: 2 years (preferred) Work Location: In person .