Technology Services Lead

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: This role offers an exciting opportunity to lead the Equities Electronic Execution (eTrading) Support team within the AMRS region. The position is responsible for delivering and maintaining highly available, low-latency trading platforms that support algorithmic and high-touch execution across global equities markets. The leader will oversee production stability, incident management, and continuous improvement of core electronic trading capabilities, ensuring reliable client execution and market access. The role requires close partnership with global technology teams, trading desks, and infrastructure partners to drive platform resilience, market data integrity, and execution performance across the trading stack. Key Responsibilities: -Own the end-to-end production support for Equities electronic trading platforms, including algo execution, DMA/DSA flows, and market data integration -Execute the technology roadmap for Equities eTrading in alignment with global execution strategy and regional business priorities -Lead a high-performing support organization responsible for stability, incident response, and continuous service improvement -Provide hands-on oversight of major incidents, driving rapid triage, resolution, and clear communication to senior stakeholders -Partner closely with trading desks to ensure execution quality, reliability, and performance across all electronic trading channels -Drive initiatives to improve platform resilience, observability, and automation (e.g., monitoring, synthetic testing, failover readiness) -Act as a key technology partner to senior business leadership, providing transparency on production health, risk, and prioritization -Ensure compliance with enterprise standards, regulatory requirements, and operational risk frameworks, with a focus on trading continuity and control effectiveness -Collaborate with development teams to close production gaps, improve release quality, and strengthen change management discipline Required Qualifications: -12+ years of experience supporting Equities electronic trading platforms in a production or engineering role -Deep technical understanding of: Electronic execution workflows (DMA, algos, smart routing) FIX protocol and order lifecycle management Market data feeds, order book processing, and exchange connectivity -Proven experience managing production incidents in a time-critical trading environment -Strong technical leadership with the ability to balance hands-on problem solving and strategic direction Desired Qualifications: -Proven track record supporting mission-critical trading platforms with high availability requirements -Experience driving stability programs, post-incident remediation, and control improvements -Strong stakeholder management skills with the ability to influence senior trading and technology leadership -Experience with observability tooling (e.g., Dynatrace, synthetic monitoring, KPIs) and data-driven stability improvements -Demonstrated ability to lead teams through operational transformation and continuous improvement initiatives -Strong focus on governance, risk management, and disciplined change control in regulated trading environments Skills: Collaboration Influence Production Support Risk Management Solution Design Analytical Thinking Architecture Innovative Thinking Result Orientation Stakeholder Management Adaptability Automation DevOps Practices Project Management Solution Delivery Process Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540) Pay and benefits information Pay range $92,100.00 - $160,100.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice