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About the role
Experience: 1018 Years Location: Bangalore (Kodathi) – Hybrid Notice Period: Immediate to 30 Days Employment Type: Full-Time (MNC) Must Have 3–5+ End-to-End Salesforce Service Cloud implementations. Strong experience in Requirement Gathering, Solution Design, Client Workshops & Stakeholder Management . Hands-on experience with Omni-Channel, Skill-Based Routing, Case Management, Email-to-Case, Knowledge Management . Experience in Salesforce Administration (Flows, Profiles, Permission Sets, Validation Rules, Approval Processes). Exposure to Apex, LWC, REST/SOAP APIs, Data Migration & Integrations . Experience in UAT, Go-Live, Hypercare, Release & Deployment Management . Salesforce Administrator and Service Cloud Consultant certifications preferred. Good to Have Agentforce CI/CD (Copado/Jenkins/Gearset) MuleSoft or other middleware integrations