Digital Product Manager -VP

Embark on a transformative journey as a Digital Product Manager -VP at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences The AI Banking Companion Product Development Manager is accountable for supporting the definition, delivery and evolution of Barclays UKs AIpowered conversational banking companion, embedded across the mobile app and digital servicing ecosystem. The role provides deliveryfocused product ownership for the AI Banking Companion (AIBC). The AIBC is Barclays strategic digital help capability, designed to support customers with clear guidance, selfservice and task fulfilment across the mobile app and digital channels. It brings together unified help experiences, generative AIpowered answers and emerging agentic AI capabilities to reduce customer effort, improve digital selfserve and safely automate highvolume servicing needs. AIBC is delivered through a phased roadmap, ensuring customer trust, platform resilience and regulatory compliance as AI capability evolves. Operating in close partnership with UKbased Product Owners, this role is a deliveryfocused Product development manager embedded alongside the Pune engineering teams, responsible for translating product strategy and requirements into clear delivery plans, prioritised Feature backlogs and predictable releases. By providing ontheground technical ownership of delivery execution, the role complements UK Product Owners who focus on customer journey evolution, digital strategy and proposition shaping, while working closely with engineering, design, data, operations and risk teams to ensure platform stability and efficient execution. What Youll Be Doing Product Vision, Strategy & Product Ownership Support the evolution of the AI Banking Companion product vision and roadmap, enabling delivery against strategy and priorities. Work closely with UK Journey and Product Owners, Strategy, Engineering, Design, Data, Research, Customer Care and control function partners. Own product delivery alignment to agreed success measures and OKRs aligned to the Customer & Digital (and BUK) scorecard. Translate product strategy into clear epics, stories and acceptance criteria, supporting prioritisation, backlog readiness and sprint execution in alignment with UK Product Owners Orchestrate releases including digital, operational readiness and benefit realisation. Collaborate closely with Pune engineers, developers, architects and QA to rapidly resolve issues and ensure efficient sprint execution and predictable delivery outcomes. CustomerLed Discovery & Experience Design Support delivery against real customer needs, intents and moments that matter, particularly highstress or highfrequency servicing or income generating scenarios. Contribute to discovery activities with Design and Research, supporting testing, pilots and beta releases from a delivery and feasibility perspective. Governance, Risk & Controls Support AI risk management execution, ensuring delivery adheres to Consumer Duty requirements, privacy and datahandling standards and model risk, control observability and explainability expectations. Provide transparent delivery reporting on progress, risks, dependencies and operational issues. Support tradeoff discussions by providing SME insight. Contribute to shaping future AI operating models. Business Value & Impact Deliver significant reduction in customer effort and servicing friction, improved digital containment and self-serve resolution Lead on experimentation and innovation through AI enabled delivery Lead delivery of scalable foundation for future AI driven change across app and digital customer channels Improved delivery velocity through closer alignment with engineering teams. Skills & Experience -Essential Proven senior experience in digital product ownership or product development. Strong delivery track record contributing to customerfacing digital products at scale. Solid understanding of customer journeys, servicing models and digital CX design. Experience working closely with engineering, architecture, data and control teams. Highly Valued Excellent stakeholder management and structured communication skills. Handson experience supporting AI (Generative and/or Agentic) product delivery, including conversational assistants or automation. Understanding of RAGbased architectures, content strategies and AI governance from a delivery and implementation perspective. Experience supporting pilots, phased rollouts and testandlearn programmes. Awareness of costtoserve drivers, volumes and digital deflection metrics. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen