Source description
About the role
Be part of a team with rotating shifts that cover a 24/7operation Update training and support documentation Respond to and manage new and existing trouble ticket. Perform tier 1 support level remediation: example restartthe application \ Document troubleshooting steps, status, d.iagnostic results,root cause analysis Engage higher tier support when required, including vendorengagement Present incident outage report Execute defined procedures and perform mass updates Participate in Change Management activities Complete predefined periodic checklists and developsuggestions for automation Requirements: Excellent verbal and written communication skills inEnglish (high proficiency) Attention to detail Minimum 5 years hands on experience in an applicationsupport role Application knowledge: Network, Element or FaultManagement Systems Software Knowledge: Teams, Outlook, SharePoint, MS Office365 Suite OS: Linux, Windows, Solaris DB: Oracle, MySQL SSDLC & Securityby Design Network knowledge L2/L3, IP segments (Tool: Wire shark) Advanced scripting knowledge: Bash, Python, Perl Basic integration concepts: SOAP XML, REST APIs Preferred qualifications: Undergraduate Degree or Diploma in a Computer Science orEngineering Related Discipline What We Offer Competitivesalaries and comprehensive health benefits Flexiblework hours and remote work options Professionaldevelopment and training opportunities. Asupportive and inclusive work environment
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