Manager, Patient Services Analytics

Design and execute advanced analytics solutions to address specific patient-centric business needs - apply advanced analytics techniques (e.g., descriptive/inferential statistics, machine learning, NLP, and Neural Networks) on data sets to identify key actionable insights.

Manage analytics and reporting for patient support programs, including hub services, prior authorizations, appeals, and copay assistance

Partner with hub vendors and specialty pharmacies to monitor program performance and improve patient access

Analyze patient-level hub, specialty pharmacy, and claims data to identify trends, barriers, and opportunities

Develop dashboards and KPI reporting for commercial and market access leadership

Partner with cross-functional client teams (Business Insights, RWE, Patient Services etc.) to shape go-to-market strategies, leveraging analytics, market insights, and customer segmentation.

Monitor payer restrictions, prior authorization denials, and access challenges impacting the patient journey

Ensure data quality, consistency, and governance across multiple data sources

Translate complex data into clear business insights and recommendations

Drive strategic problem-solving engagements, synthesizing complex market dynamics, stakeholder feedback, and healthcare trends to deliver actionable insights