Senior Application Support Engineer

As a Senior Application Support Engineer, to keeps mission critical software stable, fast, and secure by handling advanced troubleshooting, leading incident responses, and mentoring junior team members. Key duties include root cause analysis, proactive system monitoring, and cross-functional collaboration. Core Responsibilities: Incident and Problem Management: Resolve high-priority production escalations, run deep dive log analysis, and execute root cause analysis to prevent recurring bugs. System Monitoring and Tuning: Track app performance using observability tools, configure alert thresholds, and optimize database queries. Deployment and Maintenance: Manage software patches, code migrations, and disaster recovery failover drills. Leadership and Collaboration: Mentor support staff, guide technical best practices, and bridge communication between business users and core developers