Consultant, IT Support, IT/Tech

As an experienced candidate with 6-10 years of experience, you must have prior hands-on exposure to Aveva PI, even if at a junior or basic administrator/support level. Your ability should extend beyond basic PI support tasks to directly resolving issues, not just coordinating tickets or administrative routing. Your knowledge in IT/OT support should be sufficient to provide basic support for Acronis and Adept, without requiring deep expertise in those systems. You should be familiar with working in a ticket-driven support environment and capable of taking ownership of follow-up, coordination, and issue closure. Strong organizational skills are essential for managing multiple support items while ensuring follow-through and accountability. Clear communication skills are a must to effectively collaborate with users, technical teams, and external support providers. Key Responsibilities: - Provide hands-on Level 1 administration and first-line technical support for Aveva PI systems. - Perform basic troubleshooting and issue triage for PI-related incidents, resolving routine issues directly and escalating when deeper expertise is needed. - Support user access administration, including access requests, security group coordination, application-level access updates, and user validation/testing. - Create, track, and follow up on Service Now tickets to actively drive support requests through resolution. - Coordinate and orchestrate support activities across teams to close requests, resolve blockers, and maintain momentum on open items. - Perform routine administrative and support tasks across Acronis and Adept, including user support, basic issue review, and follow-up with relevant teams. - Maintain clear communication with end users and stakeholders regarding issue status, next steps, and resolution progress. - Escalate complex technical issues when necessary, but only after appropriate initial investigation and technical support efforts have been made. Qualification Required: - Prior hands-on exposure to Aveva PI. - General IT/OT support knowledge. - Experience in a ticket-driven support environment. - Strong organizational and communication skills. Please note that additional details about the company were not included in the provided job description. As an experienced candidate with 6-10 years of experience, you must have prior hands-on exposure to Aveva PI, even if at a junior or basic administrator/support level. Your ability should extend beyond basic PI support tasks to directly resolving issues, not just coordinating tickets or administrative routing. Your knowledge in IT/OT support should be sufficient to provide basic support for Acronis and Adept, without requiring deep expertise in those systems. You should be familiar with working in a ticket-driven support environment and capable of taking ownership of follow-up, coordination, and issue closure. Strong organizational skills are essential for managing multiple support items while ensuring follow-through and accountability. Clear communication skills are a must to effectively collaborate with users, technical teams, and external support providers. Key Responsibilities: - Provide hands-on Level 1 administration and first-line technical support for Aveva PI systems. - Perform basic troubleshooting and issue triage for PI-related incidents, resolving routine issues directly and escalating when deeper expertise is needed. - Support user access administration, including access requests, security group coordination, application-level access updates, and user validation/testing. - Create, track, and follow up on Service Now tickets to actively drive support requests through resolution. - Coordinate and orchestrate support activities across teams to close requests, resolve blockers, and maintain momentum on open items. - Perform routine administrative and support tasks across Acronis and Adept, including user support, basic issue review, and follow-up with relevant teams. - Maintain clear communication with end users and stakeholders regarding issue status, next steps, and resolution progress. - Escalate complex technical issues when necessary, but only after appropriate initial investigation and technical support efforts have been made. Qualification Required: - Prior hands-on exposure to Aveva PI. - General IT/OT support knowledge. - Experience in a ticket-driven support environment. - Strong organizational and communication skills. Please note that additional details about the company were not included in the provided job description.