Support System Manager

Benchmark Polytechnik is looking for Support System Manager to join our dynamic team and embark on a rewarding career journey Oversee the support system team, ensuring timely and effective resolution of customer issues and inquiries. Develop and implement support policies, procedures, and best practices to enhance customer satisfaction and operational efficiency. Monitor support system performance, analyzing metrics and feedback to identify areas for improvement. Provide training and guidance to support staff, fostering a customer-centric culture and continuous skill development. Collaborate with product development and engineering teams to address recurring issues and improve product functionality.