Senior UKG Scheduling Analyst

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Senior UKG WFM Scheduling Analyst serves as the functional and technical subject matter expert for UKG scheduling solutions within the healthcare system. This role leads the design, implementation, optimization, and ongoing support of complex scheduling environments supporting clinical operations, union and non-union environments, and highly regulated staffing requirements. This position partners closely with Nursing Administration, Clinical Operations, HR, Payroll, IT, and Finance to deliver compliant, efficient, and user-friendly scheduling solutions that support patient care, labor optimization, and workforce engagement.

Job Description: Essential Duties & Responsibilities, including but not limited to: Support end-to-end implementation of UKG Advanced Scheduling and Clinical Scheduling Extensions (CSE) across inpatient, ambulatory, and ancillary departments

Design and configure schedule rules, patterns, rotations, self-scheduling, shift bids, and open shift workflows

Configure clinical scheduling constructs, including units, profiles, skills, certifications, and staffing demand rules

Translate complex clinical staffing models, union contract language, and organizational policies into scalable UKG configurations

Lead implementation and support of UKG EZCall for automated call-outs, open shift coverage, and staffing escalation workflows

Configure call trees, escalation rules, skill matching, contact methods, and compliance controls

Ensure seamless integration between EZCall, Advanced Scheduling, and Timekeeping

Serve as Tier 2/3 support for complex scheduling, CSE, and EZCall issues, including rule conflicts, coverage gaps, and interface errors

Partner with operational leaders to resolve real-time scheduling challenges in the clinical environment

Support system upgrades, patches, and new feature adoption; assess impact and coordinate testing

Monitor system performance and proactively identify opportunities for improvement

Ensure scheduling configurations comply with labor laws, union agreements, and healthcare-specific regulations

Support nurse staffing compliance, skill mix requirements, and acuity-based staffing models

Assist with audits, reporting, and regulatory reviews related to scheduling and staffing practices

Act as a trusted advisor to Nursing Leadership, Clinical Operations, HR, and Finance

Facilitate requirements-gathering sessions and translate operational needs into functional designs

Support change management and adoption of advanced scheduling capabilities

Participate in WFM governance, standards, and roadmap planning

Develop and maintain detailed configuration documentation, SOPs, and job aids

Design and deliver training for schedulers, managers, and clinical leaders

Mentor junior analysts and contribute to team knowledge growth

Drive continuous improvement through automation, standardization, and best-practice adoption

Minimum Qualifications

• Education: Bachelor’s degree in Healthcare/Nursing Administration, Information Systems, Business, or related field (or equivalent experience) Experience: 5+ years of hands-on experience with UKG WFM Advanced Scheduling

• Direct experience with UKG Clinical Scheduling Extensions (CSE) and/or EZCall in a healthcare environment

• Experience supporting unionized environments and collective bargaining agreements

• Experience supporting large, multi-hospital or academic medical centers

• Prior experience with system implementations, mergers, or enterprise standardization initiatives

Skills, Knowledge & Abilities

• Strong understanding of clinical operations, nurse scheduling, and workforce deployment.

• Proven ability to translate complex clinical and operational requirements into system configurations.

Preferred Qualifications & Skills

• UKG certifications preferred (Advanced Scheduling, CSE, EZCall)

Pay Range: $110,000.00 USD - $140,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled