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About the role
Roles and Responsibilities : - Provide L1/L2 production support for Java-based applications and APIs. - Monitor production systems, application health, and infrastructure using monitoring tools. - Respond to production incidents, troubleshoot issues, and restore services within defined SLAs. - Perform root cause analysis (RCA) and collaborate with development teams for permanent fixes. - Analyze application logs, server logs, and database logs to identify issues. - Support production deployments, hotfixes, and release activities. - Monitor application performance and proactively identify potential risks. - Coordinate with Engineering, DevOps, QA, Product, and Business teams during production incidents. - Handle incident, problem, and change management activities. - Maintain support documentation, SOPs, and knowledge base articles. - Participate in on-call support and rotational shifts whenever required. - Ensure compliance with security, audit, and operational standards. - Job Requirements : - 26 years of experience in Production/Application Support. - Robust knowledge of Java-based enterprise applications. - Good understanding of Spring Boot architecture. - Experience working with REST APIs and Microservices. - Hands-on experience with Linux/Unix commands. - Strong SQL skills (MySQL, PostgreSQL, Oracle, or MS SQL). - Experience analyzing application and server logs. - Knowledge of Tomcat, Jetty, or other Java application servers. - Understanding of JVM concepts and performance tuning basics. - Familiarity with Git and CI/CD pipelines. - Experience using monitoring tools such as Grafana, Kibana, ELK, Prometheus, Datadog, Splunk, or AppDynamics. - Exposure to Docker and Kubernetes is an added advantage. - Basic scripting knowledge (Shell, Python, or Bash) is preferred. - .
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