Sales Operations Analyst

As a Sales Operations Analyst at our Chennai Tech & Data team, you will be responsible for supporting and maintaining our Salesforce ecosystem and its integrated applications. Your role will involve collaborating closely with the onshore team in Canada/US to ensure the smooth operation and continuous enhancement of our Salesforce infrastructure. If you are passionate about leveraging Salesforce, eager to expand your expertise, and thrive in a dynamic environment, we invite you to join us in Chennai. Key Responsibilities: - Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed. - Enhancement Collaboration: Support the development and deployment of enhancements to the Salesforce ecosystem, ensuring best practices and business needs are met. - Quality Assurance: Conduct thorough testing of developed solutions to ensure correct functionality and seamless integration with existing systems. - Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices to contribute to knowledge sharing and process improvement. - System Monitoring and Optimization: Proactively monitor Salesforce system performance, identifying optimization opportunities and efficiency improvements. - Process Improvement: Contribute to refining and implementing operational processes and workflows to enhance team efficiency and effectiveness. - Agile Participation: Engage in Agile ceremonies, provide insights, and collaborate with cross-functional teams to drive continuous improvement. Qualifications Required: - Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory. - Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus. - Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements. - Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams. - Proactive Learning: A motivated individual with a desire to enhance skills and grow professionally in a fast-paced environment. - Team Player: Ability to work independently on assigned tasks and collaboratively within a team to achieve shared goals. As a Sales Operations Analyst at our Chennai Tech & Data team, you will be responsible for supporting and maintaining our Salesforce ecosystem and its integrated applications. Your role will involve collaborating closely with the onshore team in Canada/US to ensure the smooth operation and continuous enhancement of our Salesforce infrastructure. If you are passionate about leveraging Salesforce, eager to expand your expertise, and thrive in a dynamic environment, we invite you to join us in Chennai. Key Responsibilities: - Salesforce System Support: Investigate, analyze, and resolve issues and bugs within Salesforce Sales Cloud and its associated applications, escalating complex issues as needed. - Enhancement Collaboration: Support the development and deployment of enhancements to the Salesforce ecosystem, ensuring best practices and business needs are met. - Quality Assurance: Conduct thorough testing of developed solutions to ensure correct functionality and seamless integration with existing systems. - Documentation and Knowledge Sharing: Maintain clear documentation of issues, solutions, and best practices to contribute to knowledge sharing and process improvement. - System Monitoring and Optimization: Proactively monitor Salesforce system performance, identifying optimization opportunities and efficiency improvements. - Process Improvement: Contribute to refining and implementing operational processes and workflows to enhance team efficiency and effectiveness. - Agile Participation: Engage in Agile ceremonies, provide insights, and collaborate with cross-functional teams to drive continuous improvement. Qualifications Required: - Salesforce Expertise: 2+ years of experience in Salesforce administration, configuration, or customization. Salesforce Administrator certification is preferred but not mandatory. - Agile Methodologies: Familiarity with Agile methodologies and tools like JIRA/Confluence is a plus. - Analytical and Problem-Solving Skills: Strong ability to analyze issues, identify solutions, and implement process improvements. - Communication Skills: Excellent verbal and written English skills to collaborate effectively with global teams. - Proactive Learning: A motivated individual with a desire to enhance skills and grow professionally in a fast-paced environment. - Team Player: Ability to work independently on assigned tasks and collaboratively within a team to achieve shared