Product Specialist- Wallet Operations

Wallet Management:

Oversee daily operations of exchange wallets, including deposits, withdrawals.

Monitor blockchain transactions to ensure timely processing and resolve delays or failures

Maintain operational uptime of exchange wallets

Coordinate and complete network upgrades, token events and testing with no issues

Risk Mitigation & Compliance:

Collaborate with the security team to respond to incidents and implement safeguards

Monitor Internal Alerts and enhance monitoring system to detect security or high risk events and follow up with reactive and preventive measures

Process Optimization:

Automate repetitive tasks to improve operational efficiency

Analyze transaction data to identify trends and recommend system improvements

Analyze competitor product and industry trends to identify potential product/process enhancements

Cross-Functional Collaboration:

Work with Customer Support to resolve wallet-related user inquiries

Partner with Stakeholders across various departments to solve customer pain-points and enhance our product