CX Field service _Sr Architect

Area(s) of responsibility

Role: Principal Consultant / Solution Architect – Oracle Field Service & Oracle CX

Experience: 8 to 15 years

Key Responsibilities

Design end-to-end cloud solutions integrating Oracle Field Service (formerly TOA Technologies) with Oracle CX modules.

Lead full-lifecycle implementations from initial discovery through deployment and post-go-live support.

Configure complex OFS components including capacity management, routing configurations, collaboration, and mobility apps.

Map business processes to Oracle CX standards across Service Cloud (B2B/B2C), Sales Cloud, and Integration Cloud (OIC)

Architect robust integrations between Oracle CX/OFS and external ERP, CRM, or legacy systems using Oracle Integration Cloud (OIC) or REST/SOAP APIs.

Optimize automated routing algorithms to improve field resource utilization and reduce travel times.

Enforce best practices for data migration, security configurations, and environment management

Consult with business leaders to translate complex operational requirements into scalable technical blueprints.

Mentor junior developers and functional analysts on project delivery standards.

Technical Expertise

Expertise: Deep functional and technical knowledge of Oracle Field Service (OFS).

CX Portfolio: Proven experience with Oracle Service Cloud (RightNow), Oracle CRM, or Oracle Sales Cloud.

Integration: Strong hands-on experience with Oracle Integration Cloud (OIC), APIs, and middleware.

Plugins: Experience developing OFS custom plug-ins using HTML5, CSS, and JavaScript

Professional Experience

8–15 Years of dedicated experience in Oracle CRM/CX and Field Service ecosystems.

Lead Experience: Minimum of 3 end-to-end Oracle Field Service implementations in a lead or architect role.

Industry Verticals: Experience in utilities, telecommunications, manufacturing, or medical devices is highly preferred